May 03, 2005

IM at the Library

Michael is talking about IM right now, specifically at his library. I know that special librarians in particular think this doesn't apply to them, but they're wrong. One of my favorite Stephen Abram quotes (because I completely agree with it) is when he said that these tweens, teens, and college students that use IM as their primary communication method will soon be in the workforce, and they're not going to want to email with their librarians.

Posted by Jenny Levine at May 3, 2005 02:23 PM | TrackBack
Comments

Jenny,

This is true especially for geographically dispersed companies -- it's easier, in many ways, than a phone call to communicate with the library and get an answer; it can be quicker than email. Not everyone will adopt it, of course, but for those that do (even if skewed to the younger set), you'll be providing a service that matches the needs of the customer.

Posted by: Ken Varnum at May 3, 2005 09:49 PM